author / speaker / facilitator / consultant
Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places
From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success—he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion—again—after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.
Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life—both at work and at home—improving.
Mission First, People Always: The Definitive Guide to Balancing People and Performance
Do I focus on accomplishing the mission, or do I take care of my people? How do I do both?
This is a practical guide for building dynamic and respectful workplace relationships, while also achieving the loftiest of organizational goals. It's about creating a culture where collaboration thrives, communication flows freely, and conflict is rare and brief. Each chapter provides practical tips that are supported by inspirational stories, personal anecdotes, and scholarly research, along with opportunities for reflection and developmental activities. All are designed to give you a clear path to achieving results with, through, and for people.